Privacy policy

Magnet Speech Pathology & Health Services

Magnet Speech Pathology & Health Services is committed to protecting the privacy and confidentiality of children, families and carers. This Privacy Policy explains how personal and health information is collected, used, stored and disclosed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What information we collect

- Personal information such as names, contact details and dates of birth
- Health information including assessment findings, therapy notes and reports
- NDIS-related information where applicable
- Information shared during telehealth sessions and correspondence

How we collect information

Information may be collected through intake forms, assessments, telehealth sessions, emails, phone calls and communication with other professionals (with consent).

How we use information

Information is used to provide speech pathology services, develop therapy goals, prepare reports, deliver NDIS supports and communicate with families and relevant professionals.

Storage and security

All records are stored securely using password-protected electronic systems. Telehealth is delivered via secure, encrypted platforms. Sessions are not recorded unless explicit written consent is provided.

Disclosure of information

Information is only shared with consent or where required by law. Families may request access to or correction of their information.

Complaints

Privacy concerns can be raised directly with Magnet Speech Pathology. If unresolved, complaints may be lodged with the Office of the Australian Information Commissioner (OAIC).

NDIS Participant Rights, Consent, and Data Security

Magnet Speech Pathology respects the privacy and confidentiality rights of NDIS participants in line with the NDIS Practice Standards. Participant consent is obtained and recorded for the collection, use, and disclosure of personal and health information, including telehealth sessions, reports, and funding-related communication. All electronic and paper records are securely stored, with access restricted to authorised staff only. In the event of a privacy breach or data incident, Magnet Speech Pathology will follow NDIS and OAIC guidelines to respond promptly and notify affected participants as required. Our privacy practices are regularly reviewed to ensure ongoing compliance and protection of participant information.